FAQ
Quick answers about ordering from Icys World. Can't find what you need? Contact us.
Orders and shipping
How long will my order take?
Orders are prepared and packed in 2–5 business days, then they ship. After it ships, delivery is estimated at 3–4 business days in the United States, 3–7 business days in Canada, the UK and Europe (up to 20 if it ships from the US), and 5–20 business days for Australia, New Zealand, Japan and everywhere else. These are estimates, not guarantees; the full details are in our Shipping policy.
Where do you ship?
We ship to the United States, Canada, the United Kingdom, the European Union, Australia, New Zealand, Japan, Switzerland, Norway, Iceland and more of Europe. A few pieces, like some sneakers and slides, list their own shipping countries on the product page.
How do I track my order?
You'll get a tracking number by email as soon as your order ships. You can also check it any time on our tracking page.
Why did my order come in more than one package?
Pieces in one order can ship from different locations, so they sometimes arrive in separate packages.
Can I change my address after I order?
Please double-check your address at checkout. Orders move fast, so address changes may not be possible once an order is being prepared.
Returns and problems
Can I return, exchange or cancel my order?
All purchases are final. We do not accept returns, exchanges or cancellations once an order is placed, except where required by applicable law. Please review your items, sizes, quantities and shipping details before you check out, and see the full Refund policy.
My order arrived damaged or wrong, or my package is lost. What do I do?
Email us at icysworld222@gmail.com or use our contact page. Include your order number and clear photos of the problem so we can review it and make it right.
Sizing and fit
How do I find my size?
Check the product page for a size chart before you order. Our Size guide shows where to find it and how to measure yourself.
Do your pieces fit true to size?
Our pieces fit true to size. Size up one if you want an oversized look. Some pieces are already cut oversized, slim, cropped or wide-leg, and the product description says so.
Products and care
How do I wash my piece?
Wash cold, inside out. Tumble dry low or hang dry. Don't iron the print.
My new shoes or slides have a light glue smell. Is that normal?
Yes. Fresh shoes can have a light glue smell out of the box, and it fades within a few days.
Payments
What currency are prices in, and what does shipping cost?
Prices show in your local currency, and shipping costs are calculated at checkout. The payment options available to you are shown at checkout too.
Are there any discounts?
US orders of $99 or more ship free. Buy 2 or more pieces and you get 10% off. Both apply automatically at checkout, no code needed.
Will I pay customs fees on an international order?
Orders outside the US may be charged import duties, taxes or customs fees by your country when the package arrives. These fees are set by your country, are not included in our prices or shipping, and are paid by the customer.